Travel Advisor (Bilingual French-English Speaker)

Job Summary:

We are seeking a customer-focused and detail-oriented Travel Advisor to assist clients with travel planning, bookings, and travel-related services. The ideal candidate will provide personalized travel solutions, ensure excellent customer experiences, and support clients throughout their travel journey.

Key Responsibilities:

• Assist customers with flight, hotel, and travel package bookings

• Provide travel recommendations based on customer preferences and budgets

• Create customized travel itineraries and plans

• Guide clients regarding visa requirements, travel policies, and documentation

• Handle customer inquiries through calls, emails, and online channels

• Resolve booking issues and customer concerns professionally

• Maintain customer records and update CRM systems accurately

• Stay informed about travel trends, destinations, and promotional offers

• Build strong customer relationships and ensure customer satisfaction

• Support upselling and cross-selling of travel services when applicable

Requirements:

• Previous experience in travel, tourism, customer service, or sales is preferred

• Excellent communication and customer service skills

• Strong organizational and multitasking abilities

• Ability to work in a fast-paced environment

• Good problem-solving and attention-to-detail skills

• Good English communication skills

• Familiarity with travel booking platforms and reservation systems

Preferred Qualifications:

• Tourism, Hospitality, or related educational background

• Experience with GDS systems (Amadeus, Galileo, Sabre) is a plus

• Experience dealing with international customers