Travel Advisor - Fluent English Speaker

Company Description iQor is a global customer experience solutions provider serving leading brands across multiple industries and is a portfolio company of Mill Point Capital. With approximately 45,000 team members in 10 countries, iQor leverages three decades of expertise and AI-driven innovation to enhance the entire customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable solutions that support customer acquisition, engagement, and retention. iQor relies on advanced analytics and a people-first culture to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers a dynamic environment for professionals who want to contribute to smarter customer experience strategies.

Role Description The Travel Advisor – Fluent English Speaker is a full-time, on-site role based in Cairo, Egypt. In this position, the advisor assists customers with planning and booking travel arrangements, including flights, accommodations, and related services, while ensuring clear and professional communication in English. Daily tasks include handling inbound and outbound calls, responding to emails or chat inquiries, providing travel recommendations, and resolving booking issues or itinerary changes. The role involves using company systems to manage reservations, maintain accurate records, and follow established policies and procedures. The Travel Advisor collaborates with team members and supervisors to meet performance targets, uphold service quality standards, and deliver a positive customer experience.

• Strong customer service and communication skills, including fluent spoken and written English and the ability to interact clearly and professionally with international clients.
• Excellent problem-solving and decision-making skills, with attention to detail when managing itineraries, changes, and customer requests.
• Time management and organizational skills, including the ability to handle multiple inquiries, prioritize tasks, and work in a fast-paced environment.
• Ability to work effectively on-site in Cairo as part of a team, with flexibility to work rotating shifts, weekends, or holidays as required.
• Previous experience in travel, hospitality, customer support, or contact center environments is preferred but not mandatory.