Travel Advisor (Sabre Experienced) B2/C1 English

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with Software Development & Analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to enhance processes and productivity. The company's success is driven by its people-focused culture and commitment to long-term partnerships and high-quality delivery.

Role Description This is a full-time, on-site Travel Advisor (Sabre Experienced) role based in Qesm El Maadi. The Travel Advisor will assist customers with planning and booking travel itineraries, including flights, hotels, and other services, using the Sabre Global Distribution System. Daily responsibilities include managing reservations, handling ticketing and re-issuing, providing accurate fare quotations, and resolving booking-related issues in a timely manner. The role also involves responding to customer inquiries via phone, email, or chat, offering travel options that meet client needs and budgets, and ensuring compliance with company policies and industry standards. The Travel Advisor will work closely with team members and supervisors to maintain high service quality, meet performance targets, and contribute to a positive customer experience.

Qualifications

• Strong experience with Sabre GDS, including booking, ticketing, re-booking, and fare calculation.
• Knowledge of international and domestic travel regulations, airline policies, and basic travel documentation requirements.
• Excellent customer service skills, with the ability to handle inquiries, complaints, and complex travel requests professionally.
• Effective communication skills in English at B2/C1 level, both written and spoken.
• Good problem-solving skills, attention to detail, and ability to work accurately under time pressure.
• Comfort with using computers, reservation systems, and common office software tools.
• Ability to work on-site in Qesm El Maadi, collaborate within a team environment, and adapt to changing schedules or priorities.
• Previous experience in travel agencies, airlines, or corporate travel is preferred; relevant certifications or training in travel and tourism are an advantage.