Travel Consultant

Company Description

Cozmo Travel LLC is a rapidly growing travel agency launched in 2010 with a vision to deliver customized travel solutions for both independent and corporate travelers. Combining global expertise with strong local knowledge, the company offers a full range of services including travel planning, ticketing, hotel bookings, visa processing, and organizing excursions and safaris. As a member of the Air Arabia Group and an IATA-certified agency, Cozmo Travel operates an extensive network of 39 branches across the GCC, with continued expansion planned. The company also serves as the fulfillment partner for Air Arabia Holidays and manages operations for many of Air Arabia's ticketing sales shops, including city check-in facilities. Cozmo Travel provides a dynamic environment for professionals seeking to grow within a leading regional travel brand.

Role Description

The Travel Consultant role is a full-time, on-site position based in Al Jizah, Egypt. The individual in this role will advise customers on travel options, prepare customized itineraries, and manage end-to-end travel arrangements including flights, hotels, and ground transportation. Daily responsibilities include handling reservations, processing bookings and ticketing, coordinating visa and documentation requirements, and ensuring accuracy of travel details in company systems. The Travel Consultant will provide responsive customer service, address inquiries and issues, offer recommendations on destinations and activities, and promote relevant travel packages and services. Collaboration with internal teams and partner airlines, adherence to company policies, and maintenance of up-to-date knowledge of travel regulations and products are key aspects of the role.

Qualifications

• Strong skills in Travel Consulting and Travel Management to design, plan, and coordinate comprehensive travel solutions.
• Hands-on experience with Travel Arrangements and Reservations, including flights, hotels, and ground services using booking systems or GDS platforms.
• Proven Customer Service skills, with the ability to handle inquiries, resolve issues, and maintain a professional, client-focused approach.
• Attention to detail and organizational skills for managing multiple bookings, documentation, and schedules accurately.
• Effective verbal and written communication skills in English; Arabic proficiency is an advantage.
• Prior experience in a travel agency, airline, or hospitality environment is preferred.
• Basic knowledge of travel regulations, visa procedures, and regional/international destinations.
• Proficiency with office software and reservation tools; ability to learn new systems quickly.
• Diploma or bachelor's degree in Travel and Tourism, Hospitality, Business, or a related field is beneficial.
• Ability to work on-site in Al Jizah, Egypt and adapt to a fast-paced, customer-facing environment.