Employer Overview
A global travel organization operating across multiple international markets, serving millions of customers worldwide. The company offers value-driven travel solutions and customized packages within a fast-paced, collaborative, and impact-oriented work culture.
Job Summary
The Inbound Travel Consultant is responsible for managing inbound travel requests and creating customized travel itineraries for international clients. The role focuses on coordinating end-to-end travel services, maintaining supplier relationships, and delivering high-quality customer experiences while supporting sales objectives.
Key Responsibilities
- Handle inbound travel inquiries through phone calls, emails, and online platforms.
- Design and prepare tailor-made travel itineraries aligned with client interests, budgets, and travel dates.
- Book and coordinate all travel components including accommodation, transportation, tours, meals, and activities.
- Build and maintain strong relationships with hotels, transport providers, tour guides, and attractions.
- Provide accurate information on destinations, entry requirements, travel insurance, and local experiences.
- Prepare quotations, booking confirmations, vouchers, and complete travel documentation.
- Respond promptly to client inquiries and efficiently resolve issues or complaints.
- Ensure all bookings are accurately recorded and updated in reservation systems.
- Monitor supplier performance and ensure service quality standards are consistently met.
- Stay informed about tourism trends, new products, and destination updates while supporting sales targets.
Requirements
- Bachelor's degree in Travel, Tourism, Hospitality, or a related field.
- 23 years of experience in inbound travel operations or a similar role.
- Fluency in English (spoken and written), Italian language is a plus.
- Strong knowledge of local attractions, tourism products, and travel suppliers.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Problem-solving and decision-making abilities.
- High attention to detail and organizational skills.
- Hands-on experience with travel reservation and booking systems (e.g., Tourplan, Tramada, Galileo, Amadeus, or similar).
- Ability to prepare accurate itineraries, quotations, and travel documentation.
- Proficiency in Microsoft Word and Excel.
- Ability to work on-site in Heliopolis, Cairo.
- Capability to build long-term relationships with clients and suppliers.
