Travel customer service

We are looking for fluent English speakers to join our dynamic customer support team in New Cairo! In this role, you will deliver exceptional customer service, handle inquiries efficiently, and represent a premier global account.

• Deliver high-quality customer support via phone, email, or chat in clear, professional English.
• Assist customers with inquiries, troubleshooting, and issue resolution in a timely manner.
• Maintain a accurate documentation of customer interactions.
• Collaborate with team leads and peers to consistently meet and exceed performance KPIs.

• Language Proficiency: B2/C1 English level (Strong spoken and written communication).
• Education: High school diploma or Bachelor's degree.
• Experience: Previous customer service or call center experience is a plus, but fresh graduates with strong language skills are welcome to apply!
• Skills: Strong problem-solving abilities, typing speed, and adaptability to rotational shifts.

• Salary Package: Up to EGP 21,000 (Includes KPIs linked to Euro values).
• Quarterly Bonus: Up to €195 performance-based quarterly incentive.
• Overnight Allowance:EGP 1,000 additional allowance for night shifts.
• Transportation: Free 24/7 door-to-door transit for females (after 11 PM) and full Cairo & Giza network coverage.
• Healthcare & Welfare: Comprehensive Medical Insurance (coverage up to EGP 400,000/year) + Social Insurance.
• Perks & Discounts: Free Gym access, dedicated VPN line, and exclusive retail/lifestyle discounts across Egypt.
• Career Growth: Clear promotion and internal mobility pathways available after just 6 months.