About Beno Beno is a premium lifestyle and experiences brand that brings together luxury, adventure, and convenience through a curated portfolio of services. From luxury car rentals, yacht charters, and water sports to travel experiences and bespoke lifestyle solutions, Beno create seamless, high-quality experiences tailored to every occasion. Driven by exceptional service, trusted partnerships, and attention to detail. We are looking for a professional, customer-focused Travel Desk Agent to represent Beno at one of our prestigious hotel partners. This role is ideal for someone with a passion for hospitality, tourism, and luxury guest services.
Key Responsibilities
Welcome hotel guests and provide professional assistance.
Promote and sell Beno's services, including:
Luxury yacht charters
Water sports activities
Luxury & economy car rentals
Desert safary
Airport transfers
Tours and excursions
VIP concierge services
Understand guests preferences and recommend personalized experiences.
Handle bookings, reservations, and payment processing accurately.
Coordinate with Beno's operations team to ensure seamless service delivery.
Build strong relationships with hotel guests while maintaining the highest standards of hospitality.
Achieve individual sales targets and contribute to overall business growth.
Maintain accurate records of bookings, inquiries, and daily sales activities.
Ensure the travel desk is always well-presented and reflects Beno's premium brand image.
Requirements
Minimum 2 years of experience in travel, tourism, hospitality, concierge, or hotel guest services.
Previous experience working in a hotel travel desk, concierge desk, DMC, or travel agency is highly preferred.
Excellent communication and interpersonal skills.
Strong sales ability with a customer-first mindset.
Fluent in English; additional languages such as Arabic, Russian, French, German, Chinese, or Spanish are an advantage.
Well-groomed, professional appearance suitable for a luxury hotel environment.
Ability to work flexible shifts, including weekends and public holidays.
Knowledge of Dubai's attractions, tours, and tourism offerings is preferred.
Proficiency in Microsoft Office and online booking systems.
