Travel Operations Executive

Company: IIQAF Group

Location: Dubai, United Arab Emirates

Industry: Travel & Tourism

Employment Type: Full-Time

Salary: AED 7,000 – AED 8,000 per month

Job Summary

IIQAF Group is seeking an organized, customer-focused, and detail-oriented Travel Operations Executive to support and coordinate daily travel and tourism operations in Dubai. The Travel Operations Executive will manage travel arrangements, tour bookings, reservations, itineraries, transportation, hotel accommodations, supplier coordination, and customer requests while ensuring smooth and efficient travel experiences.

Key Responsibilities

• Coordinate daily travel and tourism operations from booking through completion of the customer's journey.
• Manage travel reservations for flights, hotels, transfers, tours, excursions, activities, and other travel services.
• Prepare, review, and coordinate detailed travel itineraries based on customer requirements.
• Process new travel bookings, amendments, cancellations, confirmations, and rescheduling requests accurately.
• Coordinate with airlines, hotels, transportation providers, tour operators, destination management companies, and other travel suppliers.
• Track operational costs, supplier charges, refunds, cancellations, and other booking-related financial information.
• Assist with reconciliation of travel bookings, supplier invoices, and customer payments when required.
• Maintain strong relationships with hotels, airlines, DMCs, tour operators, transportation companies, and other travel partners.
• Ensure all travel services are delivered according to agreed schedules, customer requirements, and company standards.
  
  

Required Qualifications

• Bachelor's degree or diploma in Travel and Tourism, Hospitality Management, Tourism Management, Business Administration, or a related field preferred.
• Previous experience as a Travel Operations Executive, Travel Operations Coordinator, Tour Operations Executive, Travel Coordinator, Travel Consultant, or Travel Operations Specialist.
• Previous experience in a travel agency, tour operator, destination management company, airline, hotel, or tourism organization is preferred.
• Strong understanding of travel operations, tourism services, reservations, and tour coordination.
• Experience handling flight, hotel, transportation, tour, excursion, and travel package bookings.
• Ability to work under pressure and manage urgent or last-minute travel requirements.
• Professional communication skills with customers, suppliers, hotels, airlines, and tourism partners.
• Willingness to work flexible hours, weekends, public holidays, or outside normal office hours when required by travel operations.
  
  

Required Skills

• Travel Itinerary Management
• Airline Coordination
• Hotel Coordination
• Airport Transfers
• Ground Transportation
• Excursion Booking
• Destination Management
• DMC Coordination
• Supplier Management
• Time Management
• Multitasking
• Attention to Detail
• Operational Coordination
  
  

Benefits

• Medical insurance
• Paid annual leave
• UAE employment visa
• End-of-service benefits as per UAE Labour Law
• Professional training and development opportunities
• Career growth opportunities within the travel and tourism industry
• Supportive and multicultural working environment
• Employee benefits according to company policy