Travel Specialist Back Office

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages through inbound, outbound, back office, and specialized services such as infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and a new site in Saudi Arabia, offering diverse regional career opportunities. The organization is widely recognized for excellence in outsourcing, impact sourcing, customer experience, sustainability, CSR, and diversity, equity, and inclusion, with multiple international awards. Xceed also maintains high operational standards through global certifications in quality, business continuity, information security, occupational health and safety, and environmental management.

Role Description The Travel Specialist Back Office is a full-time, on-site role based in Cairo, Egypt. This role focuses on handling and processing business and leisure travel requests, including booking flights, hotels, ground transportation, and related services according to company policies and client requirements. The Travel Specialist will manage travel documentation, itineraries, and approvals, verify accuracy of reservations, and ensure timely updates and changes. Daily responsibilities include coordinating with internal teams and external travel partners, responding to inquiries, resolving issues, and providing support to travelers before, during, and after trips. The role also requires maintaining accurate records in travel management systems, monitoring costs and compliance, and contributing to process improvements that enhance efficiency and traveler experience.

Qualifications

• Ability to work on-site in Cairo, Egypt, and collaborate effectively within a diverse, multicultural team.
• Strong customer-focused mindset with proven skills in Customer Service and Customer Satisfaction.
• Strong verbal and written Communication skills.
• Time management and problem-solving abilities.
• Familiarity with Amadeus system is a must
• Excellent attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
• Clear and professional communication skills in English.
• Previous experience in travel, hospitality, or BPO back office operations is preferred.