Location: [Onsite Baghdad/ Dubai/Egypt]
Department: Travel Operations / Product Support
Reporting Directly to Engineering Manager
Dotted Reporting to Travel Ops HOD.
About Rahal
Rahal is the travel mini-app inside Iraq's
Super Qi ecosystem, a Rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services.
We make travel simple, safe, and accessible to everyone, everywhere.
Behind every great traveler experience lies a powerful hotel inventory and this is where you come in.
Role Overview
We are looking for a
Tech Support Specialist-Travel Systems You'll be the go-to person keeping our travel systems running like clockwork. From supporting agents and partners to troubleshooting IRix or GDS issues, you'll make sure every booking and backend process flows seamlessly.
Key Responsibilities
Your day-to-day might include:
- Supporting users on IRIX and GDS systems (Amadeus, Sabre, Galileo, etc.)
- Solving system and integration issues – fast and efficiently
- Testing new releases, tools, and product updates
- Coordinating with our support operations, product & tech teams to squash bugs and enhance features
- Documenting FAQs, tips, and training material for our growing team
Requirements
- 2–4 years experience in administering travel systems / GDS / system support.
- Hands-on experience with IRIX or similar tools.
- Solid understanding of travel operations, fares, and ticketing.
- Great communicator who loves problem-solving.
- Tech-savvy with a curious, startup mindset.
- Self-starter, you don't wait for instructions; you find solutions.
Nice to Have
- Experience in a startup or SaaS travel platform
- Basic API or system integration knowledge
- Familiarity with CRM/ticketing tools like Zendesk, Freshdesk, or Jira
Personality Traits
Biased for Action: thrives in ambiguity, acts fast, and learns even faster.
Traveler-Obsessed: starts every decision with How does this help the traveler
Team Player: collaborates naturally across functions and geographies.
Operator Mindset: comfortable navigating growth, chaos, and startup dynamics.
Strategic & Executional: balances big-picture vision with hands-on delivery.
Why Rahal
Be part of Iraq's fastest-growing travel platform inside the Super Qi ecosystem.
Work with passionate builders shaping the future of digital travel in the Middle East.
Solve real traveler problems at scale from seamless flight booking to next-gen experiences.
Join a Rocketship where ownership, speed, and creativity truly matter.
Contribute to regional expansion as Rahal scales beyond Iraq.
