Mashreq Bank
Job Description
1Job Title: Assistant Governance Manager
Department: Mortgages
Direct Supervisor: Director – In Business Controls, Risk & Governance
Job Number
2
Job Purpose
- To provide valuable support to the Director- In Business Control & Governance to manage robust risk and governance framework.
- Investigation and management of the issues as required.
- To perform all duties assigned with respect to Governance & controls as per the expected TAT and quality standards.
3Key Result Areas
- Monthly MER tracking, follow up for closure and reporting.
- Prepare Incentive payout for mortgage team as per approved plan
- Mortgage broker payout as per agreed contracts
- Entering mortgage payments in vendor management system to ensure timely payments
- To conduct regular visits to Vendor offices and check calling activities, transmittals, Chubb records, applications, and clean desk policy adherence.
- To coordinate with CAM/Business on remediation/closure of CRS, Fatca, EID, KYC Compliance Exit cases
- Review CM request/complaints received from CXCG, Branches, Sales & DBC for exceptional cases and obtaining approval as per ADM.
- Reviewing and obtaining approvals to onboard CMs under MER.
- To keep a track of the SOP, SLA's, OPM documents for revision and update on a regular basis
- To report potential frauds to F&I for further investigation
- Conduct RCSA sample test as per the required format, report exceptions to business and follow up for closure.
- Review and rase incidents for ORE as required.
- Review of applications (CASA for KYC Quality in specific incl. all other checks up to system update)
- To ensure execution and completion of adhoc projects assigned by line manager.
- Support business for audit readiness.
- Auto BCM - Reviews and Approvals
- Calling broker clients to ensure no frauds, as per sop.
- Sales mis tracking and reporting accurately and business support.
- Timely closure of all audit items, RAR and QA issues
- Training new hires and creating back up to ensure smooth workflow
