This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
This role is a combination between Helpdesk & CRO under Branch development concept.
Key accountabilities of the role:
Provide prompt and efficient service to all walk-in customers
Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance:
Liability Onboarding
Covered Card
Services:
Debit Card Inquires
Accounts General Inquiries
Sending SMS to customers
Police Letter Returned Cheques
Dispute Services
Standing order Setup/Cancellation/Amendment
Funds Transfer/ Telex Transfer
Installment Postponement
Certificate Issuance
E-Statement Issuance
Returned Cheque Services (Receive, Deliver, and send to CCU)
Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
Perform any other responsibilities entrusted by Branch management from time to time.
Specialist skills / technical knowledge required for this role:
Knowledge of ADIB's Retail & Institutional Banking products & services
Knowledge of ADIB's Operational Policies & Procedures
Knowledge of UAE banking practices, regulations & risks
Thorough Knowledge of all the Regulations issued by Central Bank of UAE
