Manage cash transactions through Teller counters at the new branch model.
- Strive towards managing customer expectation for each interaction.
- Minimize customer attrition and reduce liability & service application rejections.
- Customer acquisition through sales to walk-ins
- Take ownership of customer complaints and take them to resolution.
- Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
- UBO will be responsible for the achievement of KPI's on personal Banking Products as well as cross selling other segment Products.
- Ensure compliance to policies and processes targeting Zero operational losses.
- Improve on service levels at the branch and take ownership of customer complaint for resolution.
- The UBO will have to handle customer with different demographics, without any bias on nationality, income or race.
- UBO is expected to work amicably with all support units and CCU and DBC to deliver a fulfilling experience without Channel disparity.
- The UBO is required to maintain good working relationships with clients to ensure in-depth understanding of the client's business to achieve PB, & MG objectives
