UX Analyst Intern
Job Description
Key Responsibilities
- Support UX research activities to understand user needs, behaviors, and pain points.
- Analyze user journeys and identify usability issues, friction points, and opportunities for improvement.
- Assist in conducting and documenting usability testing and user feedback sessions.
- Collect and analyze qualitative and quantitative user data to identify patterns and insights.
- Support the analysis of product metrics such as task completion, drop-off rates, error rates, and user satisfaction.
- Translate UX findings into clear and actionable recommendations for the Product Team.
- Support product discovery and validation activities by providing user and usability insights.
- Assist in preparing research reports, findings, presentations, and documentation.
- Collaborate with Product and relevant stakeholders to understand business and user requirements.
- Support the team in tracking prioritized UX findings and evaluating the impact of implemented improvements.
- Use tools such as Figma, Mixpanel, Airbridge, Jira, and analytics platforms to support research and analysis activities.
- Current undergraduate student or fresh graduate in Business, Computer Science, Design, HCI, Engineering, or a related field.
- 0–1 year of experience through internships, academic projects, freelance work, or practical exposure.
- Strong interest in UX research, user behavior, usability, and digital products.
- Basic understanding of UX research methods, usability testing, and user journey analysis.
- Basic ability to interpret qualitative and quantitative data.
- Strong analytical and problem-solving skills.
- Good communication and documentation skills.
- Strong attention to detail and ability to identify patterns and user pain points.
- Ability to work collaboratively with Product and cross-functional teams.
- Familiarity with Figma, Mixpanel, Airbridge, Jira, Google Analytics, or similar tools is a plus.
- UX Research, Product, Analytics, or UI/UX courses or certifications are a plus.
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