About noon
We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Vendor Ops Supervisor who can help us move even faster.
Noon's fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
noon's mission: Every door, every day.
What you'll do:
As a Vendor Operations Manager, you will be responsible for overseeing and optimizing the performance of third-party sellers and vendors on the noon platform. You'll coordinate with internal teams and external partners to ensure smooth onboarding, order fulfillment, compliance, and service level performance.
- Supervise day-to-day vendor operations activities, ensuring timely and accurate order processing and fulfillment.
- Collaborate with internal teams including warehouse and Darkstores to troubleshoot and resolve vendor-related issues.
- Monitor vendor performance metrics such as absenteeism, attrition, shift timing adherence.
- Support new vendor onboarding by ensuring proper documentation, system setup, and process training.
- Identify operational inefficiencies and implement process improvements for better vendor experience and business performance.
- Provide regular feedback and performance reviews to vendors, helping them align with noon's service expectations.
- Conduct audits on vendor campsites, transportation facilities.
- Prepare reports and analysis on vendor performance for internal review and strategic planning.
- Escalate high-impact issues and support resolution in coordination with key stakeholders.
- Ensure all operations align with company policies and customer service standards.
What you'll need
- :Bachelor's Degree in Business, Supply Chain, Operations, or a related field
- .3+ years of experience in vendor operations, supply chain, or fulfillment roles, preferably in e-commerce or retail
- .Strong understanding of vendor lifecycle management and fulfillment processes
- .Proficiency in data analysis and reporting tools (Excel, Google Sheets; SQL is a plus)
- .Excellent communication, negotiation, and problem-solving skills
- .Ability to manage multiple vendor relationships while maintaining high attention to detail
- .A proactive approach to identifying challenges and driving solutions
- .Comfortable working in a fast-paced, high-volume operational environment
.Who will excel
- We're looking for people with high standards, who understand that hard work matters
- .You need to be relentlessly resourceful and operate with a deep bias for action
- .We need people with the courage to be fiercely original
- .noon is not for everyone; readiness to adapt, pivot, and learn is essential
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