What if your next clinic ran like a tech company
Real-time dashboards. Automated workflows. AI-powered scheduling and client engagement. A client app with gamification and behavioural science baked in. An operations playbook so tight that scaling from 1 to 50 locations feels like turning a dial, not reinventing the wheel.
A brand-new veterinary group is launching across the UAE with ambitious plans for a fast-paced, multi-site rollout and rapid expansion into the wider GCC, particularly KSA. We're looking for a Veterinary Practice Manager to join the founding team. Not a keep-the-lights-on manager. A builder. A disrupter. Someone who gets genuinely excited about designing systems, obsessing over the client experience, and creating something that didn't exist before.
What you're walking into
- A technology-first veterinary business. Purpose-built practice management, a client-facing app with features competitors haven't even imagined, and a data-driven approach to every decision from staffing to stock.
- AI and data woven into daily operations. Predictive demand forecasting, intelligent appointment scheduling, automated client engagement, and real-time performance dashboards that turn gut-feel management into precision operations.
- A full marketing and growth engine. This isn't a clinic that waits for walk-ins. We're building lead generation, SEO, GEO, automated nurture sequences, and a brand that pet owners will actively seek out.
- We're backed by the founders and management team of one of the GCC's leading leisure operators a group that has disrupted and scaled 50+ leisure sites across the GCC, predominantly in the UAE and KSA. Now we're bringing that same playbook, pace, and ambition to the veterinary space.
- Speed. Multiple locations launching in rapid succession across the UAE, with KSA expansion on the near horizon. You'll build the operational blueprint that every future location runs on.
The Role
You're the person who turns vision into daily reality. You'll own the full site P&L revenue, costs, margins, headcount. Every number runs through you. You'll build the SOPs, manage the team, drive performance, and create a client experience so good that word-of-mouth becomes your most powerful marketing channel.
You'll work directly with the founding team and the Veterinary Clinical Director to ensure clinical excellence and operational efficiency aren't in tension they're the same thing. Your job is to build the operational machine that gives veterinarians full clinical autonomy: when the business runs flawlessly, clinicians are free to focus entirely on medicine.
As we grow, you'll mentor and develop the next generation of practice managers across the network. The playbook you write becomes the standard. The team you build becomes the blueprint.
Day to day, you'll be:
- Owning the clinic P&L tracking revenue, managing costs, forecasting demand, and reporting performance to the founding team
- Managing the full team roster scheduling, staffing levels, leave management, and ensuring the clinic is never under- or over-resourced
- Driving the client experience from first contact to follow-up monitoring NPS, online reviews, client retention, and identifying friction points
- Building, refining, and enforcing SOPs across front-of-house, back-of-house, inventory, and client communication
- Working with the marketing engine to convert leads into booked appointments and first-time visitors into loyal clients
- Managing inventory, supplier relationships, and procurement to keep the clinic stocked without overspending
- Running daily huddles and weekly performance reviews with the clinical and support teams
- Coordinating with the Clinical Director on capacity planning, clinical workflow, and ensuring operational decisions support clinical outcomes
This will suit you if:
- You've managed a veterinary practice, medical clinic, premium retail, or hospitality operation and you know you can do it better with the right tools
- You're comfortable owning a full site P&L and making commercially accountable decisions every day
- You think in systems, not tasks. You don't just fix problems; you build processes that prevent them
- You're tech-savvy and energised by new platforms, dashboards, and automation not intimidated by them
- You care deeply about client experience and believe operational excellence is what makes it possible
- You're capable of operating in a fast-paced, high-growth, entrepreneurial environment and you thrive on it
- You want to build something from scratch and see your fingerprints on every aspect of how it runs
- You're based in the GCC, or you're an outstanding international candidate open to relocation if you're the right person, we'll make it happen
What's on offer
- A founding operational role with real ownership not a middle-management seat
- Competitive package that reflects the seniority and impact of this position
- Equity participation through the company's Long-Term Incentive Plan (LTIP) a share-based equity programme for the right candidate, because builders should be owners
- Full relocation support for international hires visa sponsorship, housing assistance, and a team that will help you land smoothly
- The chance to work with a proven team that has already disrupted and scaled a major GCC operation across 50+ sites
- Technology, AI, and data infrastructure that most practice managers can only dream about
- A defined growth path from single-site practice manager to regional operations director as we scale across the UAE and into KSA
This is the rarest kind of opportunity: proven backers, a blank canvas, and the tools to build something exceptional.
Apply now. All applications are completely confidential. Shortlisted candidates will receive full details on the brand, the technology, the team, and the timeline.
