Job Description
- Lead Aftersales full P&L ownership, including budgeting, cost control, and profitability. - Drive operational excellence and process improvements to enhance customer experience and business performance. - Collaborate with Network Development on expansion and relocation initiatives aligned with growth strategy. - Use market insights, customer feedback, and performance data to guide strategic decisions. - Ensure compliance with regulatory requirements, brand standards, and company policies.
Responsibilities
- Work closely with IT and Finance to ensure we maximize both to support the business. - Manage National Aftersales Managers to ensure Parts and Service, are producing high levels of performance. - Develop and implement operational plans, processes, and procedures to achieve business objectives - Monitor and report on key performance indicators (KPIs), such as customer satisfaction, retention, and Profit growth - Identify and implement cost-saving initiatives and efficiency improvements. - Manage relationships with external key stakeholders, including dealerships, Vendors, suppliers, and regulatory bodies. - Lead and manage a team of Aftersales to support the Dealer Principals. - Oversee Aftersales Planning, including Parts, Service, Bodyshop, Fleet and Warranty - Collaborate with other departments, such as Procurement, I.T. HR, Finance, Sales, Marketing, and Fleet Sales, to ensure alignment and drive business growth.
- Develop and implement talent development programs to ensure succession planning and career progression - Foster a culture of putting the customer at the center of everything we do. whilst we push for continuous improvement - Collaborate with HR to ensure compliance with company policies and procedures
- Analyze customer feedback and market trends to identify opportunities for product and process improvement - Collaborate with the Marketing Team to develop and implement product improvements - Develop and implement process improvements to enhance customer experience and business performance - Introduce automation when and where needed. - Develop and implement effective communication strategies to engage stakeholders, employees.
Qualifications
Preferred bachelor's degree in Automobile or Mechanical or MBA or equivalent advanced degree
Minimum bachelor's degree in business administration
Preferred 10-15 years of experience in Aftersales at a senior level
Skills
Minimum 7-10 years of experience in senior position
- Strong understanding of Aftersales business, including parts and service, warranty, and customer service - Proven leadership and management skills, with experience in leading teams and driving business growth - Excellent communication and interpersonal skills, with ability to engage stakeholders at all levels
About Us
Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.
With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.
Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: Enhancing Life.
Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.
Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.
About The Team
Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.
