Job Description
Optimize retails assets debt collections and recoveries performance to deliver the planned risk charge targets; and improve collections and recoveries by devising and implementing new strategies, tools, channels and all improvement opportunities across all consumer lending products for both conventional and digital channels .
Responsibilities
- Identify new, improved, and alternative ways of debt collections and recoveries and embed new strategies and processes into business as usual practices in line with Operations and consumer lending & retail credit risk policies and strategies
- Keep a close monitoring to the market and economy changes and always be ready with the effective strategies
- Manage the delivery of new initiatives ensuring quality deliverables are produced within agreed time frames.
- Monitor and forecast debt collection levels against risk charge targets
- Assess and evaluate the performance and effectiveness of collections strategies to decide on best -fit course of action. Propose, gain commitment to, and deliver strategies designed to increase debt collection levels.
- Oversee the timely and appropriate remedial action on major poorly performing accounts.
- Lead the recovery process, which entails dealing with important delinquent customers and agreeing possible reschedule arrangements.
- Identify and implement the suitable strategy for each product and each city have an efficient and flexible strategy on the country level.
- Keep high level of controls on all internal and external collections activity across the country including external collection agencies
Qualifications
Technical Skills & Knowledge:
- Knowledge of Central Bank of Egypt rules and regulations and Mashreq Egypt and Mashreq Group policies are essential.
- Minimum graduate, preferably holder of a Master's Degree.
- Ability to understand risk and manage/mitigate risks.
- Hands on experience developing collection strategies on both conventional and across digital channels is essential.
- Extensive experience in data management and analysis of retail collection and recoveries
- Excellent numerical and data manipulation skills.
- Excellent Analytical skills
- People Management and Leadership.
- Vendor and Supplier Management
- Cost and Budget Management.
- Commercial effectiveness and revenue generation
- Operations Risk Management.
- Business skills with customer needs understanding to provide quality service
- Technical knowledge with creative problem solving.
- credit and risk management principles on unsecured lending
- knowledge of debt collection regulation in local market
- proven expertise in analysis and improvement of debit collection strategies
- wide ranging retail banking knowledge
- 12-15 years of substantive related collection and recoveries hands-on experience
Soft Skills
- Socially Responsible
- Passionate about Clients
- Innovative
- Respect for Colleagues
- Integrity
- Transparent
