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Vice President, Digital Product Owner - Lending

Rakbank
10-12 Years
United Arab Emirates
  • Posted 21 hours ago
  • Be among the first 10 applicants

Job Description

Job Description

 What You'll Be Doing: Digital Lending Strategy & Product Ownership

  • Define and deliver the digital lending vision, roadmap, and strategic priorities.
  • Drive digital growth across Personal Loans, Mortgages, and Auto Finance products.
  • Own product performance, customer outcomes, and commercial success across lending journeys.
  • Align digital product strategy with broader retail banking and business objectives.

Customer Journey Design & Optimization

  • Lead the design and optimization of end-to-end lending customer journeys using Human-Centred Design principles.
  • Identify customer pain points, drop-offs, and friction areas through analytics and customer feedback.
  • Improve customer acquisition, conversion, journey completion rates, and overall satisfaction.
  • Deliver seamless, intuitive, and market-leading digital experiences.

Product Innovation & Market Benchmarking

  • Benchmark lending journeys against leading local and international financial institutions and fintechs.
  • Monitor market developments, technology trends, and emerging customer behaviours.
  • Identify innovation opportunities and implement solutions that enhance customer outcomes.
  • Ensure products remain competitive, compliant, and differentiated.

Agile Delivery & Squad Leadership

  • Lead a cross-functional digital squad including Product, Technology, Design, Data, Testing, and Delivery teams.
  • Own backlog prioritization, sprint planning, and product release decisions.
  • Foster a culture of collaboration, innovation, continuous improvement, and customer obsession.
  • Deliver strategic initiatives on time, within budget, and aligned to business objectives.

Performance Management & Analytics

  • Define and monitor KPIs covering customer experience, conversion, adoption, straight-through processing, operational efficiency, and revenue growth.
  • Leverage data and analytics to drive product enhancements and optimize performance.
  • Track portfolio performance and business benefits delivered through digital initiatives.
  • Provide regular insights and recommendations to senior stakeholders.

Governance, Risk & Compliance

  • Ensure compliance with Central Bank regulations and internal governance requirements.
  • Maintain strong controls, audit readiness, and operational risk management frameworks.
  • Partner closely with Risk, Compliance, Credit, and Operations teams.
  • Mitigate operational, fraud, technology, and reputational risks across digital lending platforms.

What We're Looking For: Education

  • Bachelor's Degree in Business, Finance, Technology, Engineering, or a related discipline.
  • Master's Degree preferred.

Experience

  • 10+ years of experience in Digital Banking, Product Management, Lending, FinTech, or Financial Services.
  • Minimum 5 years leading digital products, agile squads, or customer journey transformation initiatives.
  • Proven experience delivering large-scale digital transformation and customer experience programs.

Industry Exposure

  • Strong expertise in Retail Lending products and digital lending ecosystems.
  • Experience managing digital customer journeys, product roadmaps, and agile delivery teams.
  • Strong understanding of digital banking platforms, APIs, ecosystem integrations, analytics, and customer experience design.
  • Knowledge of lending operations, credit processes, risk frameworks, and regulatory requirements.

What's In It For You:

  • Competitive, performance-linked compensation.
  • Medical coverage for you and your family.
  • Comprehensive life insurance.
  • Opportunity to shape the future of digital lending at one of the UAE's leading banks.
  • Exposure to enterprise-wide digital transformation initiatives.
  • Collaborative, agile, and innovation-focused working environment.
  • Career growth opportunities with significant leadership visibility.

Skills:

  • Digital Product Management: Proven expertise in building and scaling customer-facing digital products.
  • Retail Lending Knowledge: Deep understanding of lending products, customer journeys, and lending operations.
  • Customer Experience Design: Ability to create intuitive, frictionless, and customer-centric journeys.
  • Agile Leadership: Strong experience leading cross-functional squads and agile product delivery.
  • Data & Analytics: Ability to leverage customer insights and performance metrics to drive decisions.
  • Stakeholder Management: Proven ability to influence business, technology, risk, and executive stakeholders.
  • Innovation Mindset: Passion for continuous improvement, experimentation, and digital transformation.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Digital Banking
Employment Type:
Full time

About Company

Job ID: 152536329

Last Updated: 20-08-2026 08:35:41 PM
Homejobs in United Arab EmiratesVice President, Digital Product Owner - Lending

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