VIP Account Supervisor (A63314)

The VIP Account Supervisor is responsible for overseeing daily operations within the VIP client relations team, ensuring high-value Client receive exceptional service and engagement. This role focuses on assisting VIP account managers, monitoring team performance, and ensuring smooth execution of VIP Client strategies. The Supervisor will also collaborate with cross-functional teams to enhance client satisfaction and retention.

Key Responsibilities:

Client Relationship Support:

- Assist in managing relationships with VIP clients, ensuring timely and professional responses to their inquiries.

- Support account managers in resolving client concerns and providing personalized solutions.

- Gather client feedback and share insights to enhance service quality and engagement.

Team Supervision & Support:

- Oversee the daily operations of the VIP account management team.

- Guide and support junior account managers to ensure efficient client handling.

- Monitor team performance and assist in meeting KPIs.

- Escalate complex client issues and coordinate solutions with senior management.

Operational Responsibilities:

- Assist in executing VIP engagement strategies to enhance client retention.

- Strong data analysis skills with a focus on actionable insights and measurable progress.

- Coordinate with marketing and product teams to ensure smooth implementation of VIP promotions and features.

- Track key performance indicators and provide updates on client activity and team progress.

- Identify areas for operational improvement and recommend process enhancements.

Reporting & Coordination:

- Maintain accurate records of client interactions and team performance.

- Assist in preparing reports on VIP engagement trends and team efficiency.

- Collaborate with other departments to align VIP services with overall company goals.

- Bachelor&aposs degree in Business Administration, Marketing, or a related field (preferred).

- 2+ years of experience in customer relations, account management, or a similar role.

- Strong communication, problem-solving, and organizational skills.

- Ability to guide and support a team while maintaining a hands-on approach to client interactions.

- Proficiency in CRM systems and Microsoft Office Suite.

- Ability to multitask and work in a fast-paced environment.