VIP Client Supporter (Live Streaming)

Company Description MICO WORLD is an Internet company specializing in social entertainment, offering a portfolio of live streaming and social apps such as MICO, YoHo, TopTop, and SUGO. The company has a strong presence in the Middle East, Southeast Asia, North America, Japan, and Korea, with long-term investment in these markets. Its products reach users in more than 150 countries and regions, and have attracted over 200 million registered users worldwide. MICO WORLD focuses on creating engaging, interactive online communities and live streaming experiences. Applicants can expect to join a fast-growing, globally oriented team in the digital social entertainment industry.
Role Description This is a full-time, on-site role based in Qesm El Maadi for a VIP Client Supporter (Live Streaming). The role involves providing high-quality, personalized support to VIP live streaming clients, including responding to inquiries, resolving issues, and ensuring a smooth streaming experience. Responsibilities include managing communication through chat, voice, or video, guiding VIP clients through platform features, and coordinating with internal teams to address technical or account-related concerns. The VIP Client Supporter will monitor client activity, collect feedback, and suggest improvements to enhance satisfaction and retention. The role also includes maintaining accurate records of interactions, following internal procedures, and supporting promotional or special events for VIP users.
Qualifications

• Client service and communication skills, including strong interpersonal abilities, clear written and spoken communication, and a customer-focused mindset.
• Experience with live streaming or social media platforms, with the ability to guide users through features, troubleshoot basic issues, and understand online community dynamics.
• Organizational and problem-solving skills, such as time management, attention to detail, and the capacity to handle multiple VIP requests efficiently.
• Technical comfort with internet and mobile applications, including basic troubleshooting, reporting technical issues clearly, and collaborating with support or engineering teams.
• Fluency in English; proficiency in additional languages relevant to MICO WORLD's markets is a plus.
• Previous experience in customer support, account management, or client relations, preferably in digital entertainment or tech.
• Ability to work on-site in Qesm El Maadi, adapt to a dynamic environment, and handle occasional evening or weekend shifts as needed.
• Relevant education or training in business, communications, media, or a related field is preferred but not strictly required.