VIP Customer Relations Officer

We are seeking a polished and proactive VIP Customer Relations Officer to join our team. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism.

As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.

Key Responsibilities:

Serve as the first point of contact for clients, providing prompt and professional assistance.

Manage client communications via phone, email, and in person with a high level of service.

Present and explain company services to new and existing clients clearly and accurately.

Maintain accurate and up-to-date client records and interaction logs.

Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.

Coordinate with internal departments to ensure smooth service delivery.

Uphold company policies and maintain strict confidentiality in all client dealings.

Requirements:

Minimum 2 years of UAE-based experience in a customer service or client relations role (required).

Bachelor's degree (preferred).

Excellent verbal and written communication skills in English.

Professional appearance and strong interpersonal skills.

Discreet, reliable, and customer-focused attitude.

High attention to detail and the ability to multitask in a fast-paced environment.

Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.

Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.

Work Schedule:

Monday to Saturday | 9:00 AM – 6:00 PM