Key Responsibilities:
- Build and nurture strong relationships with top-tier clients, ensuring exceptional service delivery.
- Develop and refine the VIP program, enhancing engagement, exclusivity, and profitability.
- Use analytics to track trends, identify opportunities, and manage customer risk.
- Lead and mentor the VIP team to deliver consistent, high-quality support and achieve CS KPIs and immerse them in the company culture
- Collaborate with internal departments to align VIP initiatives with overall brand strategy.
- Ensure compliance with internal policies and external regulatory standards.
- Partner with Product and Casino Content teams to align VIP offers with new game launches and feature releases.
- Monitor and report on crypto transaction behaviors (wallet activity, token usage, deposit frequency) to inform segmentation.
- Manage VIP-driven feedback loops for new content, feeding insights into game performance and player preferences.
Experience:
- Minimum 57 years experience in VIP or high-value customer management, CRM, or account management, ideally within gaming, hospitality, luxury retail, or entertainment sectors
- Proven track record of developing and executing successful VIP or loyalty strategies that drive measurable retention and revenue growth.
- Experience managing and motivating a team in a fast-paced, customer-focused environment.
- Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
- Demonstrated success in event planning, client engagement, and relationship-building at senior levels.
- Prior experience in a crypto-enabled environment, fintech, or digital asset ecosystem preferred.
- Familiarity with casino game content portfolios, RTP performance, and player segmentation by game type.
Skills & Competencies:
- Exceptional interpersonal, communication, and negotiation skills.
- Strategic thinker with excellent planning and organizational abilities.
- Proficiency in CRM systems, analytics tools, and reporting platforms.
- Ability to work cross-functionally and influence without authority.
- High level of professionalism, discretion, and emotional intelligence.
- Commitment to compliance, responsible gaming, and ethical standards.
If you think this is the right opportunity for you, don't hesitate to hit the apply button and send us your application. We will be in touch!
