Job Description
Job Responsibility:
- To manage and enhance the existing commercial portfolio which contribute actively to the business targets and revenue goals of the team.
- Develop and maintain strong working relations with all existing clients at key level to optimize the utilization of approved facilities.
- Migrate Mass client and introduce them to Business Banking products.
- Direct contact with customers for processing of transactions, collection of documents, etc
- Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.
- Handle quality and control issues pertaining to the portfolio.
- Solid knowledge of products and services and competent in discussing the full range of IBB banking products and services available to clients including basic banking products, trade services products, lending products and financial advisory.
- To be an effective trusted advisor in the delivery of services to clients, ensuring the optimum financial solution is delivered to clients in all times.
- To keep up-to-date of market trends, customer preference and new products, as well as to regularly monitor activity by key competitors.
- Under take regular reviews of the assigned customer portfolio and update KYC to ensure compliance with regulatory requirements.
- Identify and analyze the areas of potential risk under the portfolio and report them.
- Follow up with client to make sure all source documents such as Trade license, Passport copy and Visa residence are valid and updated in system accordingly.
- To proactively offer customers under the assigned portfolio to capture higher share of wallet by cross-selling products and services.
- To cross sell/refer business to other areas of the bank (e.g liability,asset,treasury,cash management,investment,other services..
- Suggestions of ways to improve the workflow of relationship management.
- Adherence to applicable policies and procedures to safeguards the bank interests.
- Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.
Job Skills & Qualifications:
- Relevant education with minimum of Bachelor's degree
- Relevant experience in similar role
- Understanding of Basic Banking
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
About Us
EIB
Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.
Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.
We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.
