Visa Consultant- Giza Office.

Company Description

World Aviation Services - WASTCO, established in 2006 and licensed by the Ministry of Tourism, is a leading full-service tour operator and travel agency in Egypt. With a network of offices in Cairo, Alexandria, Luxor, Assiut, Sohag, and Mansoura, WASTCO provides exceptional travel services, including flights, accommodations, car rentals, and sightseeing tours. As an approved agency by Dubai Immigration, WASTCO also specializes in processing online tourist and transit visas for the UAE. Over the past seven years, WASTCO has built strong relationships with airlines, hotels, and other travel suppliers, offering tailored travel solutions to individuals, groups, and corporate clients.

Job Summary:

The Visa Processing Officer is responsible for assisting clients in preparing visa applications, gathering required documents, and ensuring compliance with the respective consulate/embassy guidelines. The officer plays a key role in supporting the travel agency's visa operations by providing accurate information, timely processing, and excellent customer service.

Job Description:

Collect and review visa application documents from clients.

Verify the accuracy and completeness of each client's application based on embassy/consulate requirements.

Fill out visa application forms (online or paper) on behalf of clients.

Provide guidance on the necessary documents required for various visa types (tourist, business, work, etc.).

Track and manage the status of visa applications and follow up with consulates or embassies when necessary.

Coordinate with the central visa team (if applicable) for processing and updates.

Maintain updated knowledge of visa policies, application procedures, and consular regulations for various countries.

Handle appointment bookings, courier services, and payment processes where applicable.

Communicate clearly with clients regarding delays, missing documents, or additional embassy requirements.

Maintain proper filing and digital records of all visa applications and client interactions.

Support in reporting, analysis, and improvement of visa processing timelines and efficiency.

Ensure confidentiality and data protection for all client documents and personal information.

Job Requirements:

Bachelor's degree or diploma (preferred in Tourism, Business Administration, or related fields).

Minimum 24 years of experience in visa processing or travel agency operations.

Strong understanding of visa application procedures for Schengen, USA, UK, GCC, and other popular destinations.

Proficient in using computer systems, especially MS Office and visa portals.

Good communication skills (Arabic & English).

Strong organizational skills and attention to detail.

Ability to handle multiple cases and meet deadlines under pressure.

High level of professionalism and customer service orientation.