Visa Officer

Company Description Panda Incentive is an established travel agency specializing in MICE (Meetings, Incentives, Conferences, and Exhibitions) events across Europe, Asia, and Africa. The company provides comprehensive business and leisure travel services, including ticketing, customized tour planning, and end-to-end event organization. With strong expertise and global reach, Panda Incentive delivers tailored travel and event solutions that meet the specific needs of each client. The team focuses on creating memorable, well-coordinated experiences that support clients business objectives and travel goals.

Role Description The Visa Officer is a full-time, on-site role based in Egypt. This role is responsible for handling visa applications for individual and corporate travelers, including collecting required documentation, completing application forms, and tracking submission and approval status. The Visa Officer will liaise with consulates and embassies, stay current on visa regulations, and provide clear guidance to clients on visa requirements and processing timelines. Daily tasks include responding to customer inquiries, resolving visa-related issues, maintaining accurate records, and coordinating with internal travel and event planning teams to ensure timely visa arrangements for MICE and leisure travel.

Qualifications

• Strong knowledge of visa processes and procedures, with practical experience in handling Visas and basic Immigration Issues.
• Excellent Customer Service and Communication skills, with the ability to explain complex requirements clearly and professionally.
• Well-developed Interpersonal Skills for working with clients, consular officials, and internal teams in a collaborative manner.
• Attention to detail and strong organizational skills for managing multiple applications, deadlines, and documentation.
• Proficiency with office software and online application platforms; ability to maintain accurate digital records.
• Fluency in English; additional languages relevant to key destination countries are an asset.
• Previous experience in travel agencies, visa processing centers, or related fields is preferred.