Visitor Experience - Project Consultant
Actively contribute to the development of a unified district-wide visitor experience strategy and its implementation, aligned with Abu Dhabi Tourism and national goals.
- Help coordinate end-to-end journey design across pre-arrival, onsite, and post-visit stages at the Cultural District
- Lead transversal projects across company asset managing both internal and external partners, through systematic workplan, timeline, and management of multiple work streams
- Use data, trends, and global benchmarks to continuously improve and innovate the visitor journey
- Prepare all analyses, both quantitative and qualitative to assess the current situation, lay out a comprehensive strategic plan integrating all dimensions (VX, commercial, operations, etc.) and develop a set of recommendations for senior leadership
- Develop well-structured PowerPoint presentations that articulate objectives, analyses, and recommendations for senior leadership
- Manage autonomously a large range of stakeholders at senior levels, in a structured and systematic fashion
- Participate in planning and development processes to ensure visitor experience needs are embedded.
- Design & implement wayfinding & information across the cultural district
- Review retail and F&B strategy at the district level
- Review all amenities and services at the district level
- Help shape a year-round activation program at the district level
- Champion accessibility and inclusivity, as well as green mobility and environmental sustainability into visitor-facing services.
- Establish centralized feedback systems and monitor visitor experience KPIs across all sites.
- Ensure all public activations and services in shared spaces reflect organisation standards and cultural relevance.
Education & Background
- MBA from top tier institutions
- Minimum of 10 to 15 years of experience, preferably in strategy consulting or transversal strategic roles in corporations
- Excellent at quantitative and qualitative analysis
- Excellent at building storytelling and recommendations
- Great communication skills to senior executives
- Very flexible and agile, capable of adjusting quickly to changes
- Great at working within teams
- Entrepreneurial mindset, self-starter easy to work with
