Nasoft is hiring for
4tel, Join a fast-growing telecom company and play a key role in supporting VOIP services, troubleshooting issues, and ensuring seamless communication for clients.
Key Responsibilities
- Provide first-line support for customers facing technical issues related to VoIP and call center systems
- Troubleshoot and resolve technical problems via phone, email, or live chat
- Diagnose and identify hardware or software-related issues
- Assist customers in configuring and setting up their systems
- Escalate complex issues to higher-level technical support teams when necessary
- Document all customer interactions and technical resolutions in the ticketing system
- Follow up with customers to ensure issues are resolved and to provide updates
- Maintain knowledge of product features, updates, and common troubleshooting steps
- Collaborate with internal teams to resolve customer concerns and enhance the product
Requirements
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
- Minimum of 1 year of experience in a technical support role, preferably with VoIP systems
- Basic understanding of VoIP systems and call center technologies
- Familiarity with operating systems, network configurations, and telecommunication hardware
- Proficiency in using ticketing systems and CRM platforms
- Customer-focused attitude with a passion for providing exceptional service
- Basic knowledge of networking concepts (e.g., IP addressing, DNS, DHCP)
- Ability to document issues and resolutions
- Excellent communication skills in both Arabic and English
Benefits
- Working days: 5 days
- Working Hours: 8 Hours
- Health, and social insurance
- Learning & Development
- Competitive salary and growth opportunities
