- Lead the creation of a market-leading digital ecosystem
- Drive transformation across CX, product, data and AI
About Our Client
One of the region's fastest-growing hospitality and consumer-facing groups, recognised for its ambitious growth and premium customer experience.
Job Description
- Develop and execute an enterprise-wide digital transformation roadmap aligned to business objectives.
- Lead cross-functional initiatives spanning customer experience, product, loyalty, CRM, data, AI and digital operations.
- Create a connected, frictionless customer journey that elevates engagement and service delivery.
- Act as the central point of ownership across internal teams, technology partners and external vendors.
- Design and launch innovative membership and loyalty propositions focused on experience, convenience and exclusivity.
The Successful Applicant
- Proven track record leading large-scale digital transformation programmes within consumer-focused organisations.
- Strong experience across product management, customer experience, CRM, loyalty, data and digital strategy.
- Demonstrated ability to influence engineering and technology teams without being a hands-on technical specialist.
- Experience operating in fast-paced, entrepreneurial environments with a build-from-scratch mindset.
- Background within digitally advanced retail, e-commerce, luxury or hospitality businesses would be highly advantageous.
What's on Offer
- Opportunity to shape and lead a business-critical transformation agenda from the ground up.
- Significant executive visibility and influence within a high-growth organisation.
Contact: Manpreet Kaur
Quote job ref: JN-072026-7068192
