Purpose
Overseeing products and ensuring it aligns with the market and customer needs, as well as driving revenue growth and providing excellent merchant experiences, within the organization policy and procedure
KEY ACCOUNTABILITIES AND ACTIVITIES
Key Accountability Areas
Key Activities
Main Duties and Responsibilities
- Oversee corporate business product development and management by managing the process of developing a product or enhancing existing products to meet customer expectations. Such as ECRs, marketplaces, and aggregation to meet company strategies.
- overseeing and driving all the products, such as the marketplace, merchant portal, aggregator services, etc., and other innovative offerings.
- Organize the company's final products to ensure they meet customers needs and the company's vision.
- Improving the quality of the development process and ensuring productivity remain high
- Helping deliver new features and products according to the product roadmap.
- Completing product development projects within budget and schedule
- Lead the profitability of all the products within the portfolio and enhance CX in addition to minimizing any associated costs.
- Managing the product life cycle from concept to release, in addition to ensuring the product management best practices are applied to the existing portfolio,
- Identifying and onboarding new merchants and clients
- Approve offering the merchants tailored solutions for POS terminals and payment gateways.
- Streamline the onboarding process, ensuring efficient merchant registration, documentation, and contract management.
- Ensure the team collaborates with other departments to drive revenue growth and deliver exceptional merchant experiences.
- Advise to generate new ideas and initiate the development of all business-to-business (B2B) products and service features.
- Ensure the team collaborates with the technology team and designers to ensure feasibility, functionality, and aesthetics.
- Ensure the team coordinates with sales teams to ensure product availability and customer engagement.
- Ensure alignment of product development goals with overall business objectives.
- Monitor the market products and strategies to stay informed and identify differentiation opportunities.
- Introducing unique and valued products to market while satisfying consumer needs and corporate objectives.
- Closely liaison with the operations department to ensure service delivery as per client requirements.
- Ensure compliance with all regulatory compliance for all products related to the division.
People Management
- Lead and guide project management teams in planning and organizing divisional and organizational projects for their respective Division
- Direct and control projects to ensure that project cycles are completed and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards
QUALIFICATIONS
- Bachelor's Degree Required.
- Master's Degree Preferred.
- Professional Certificates.
COMPETENCIES
Core
Leadership
- Cultivates Innovation
- Action Oriented
- Develops Talent
- Decision Quality
- Ensures Accountability
- Communicates Effectively
Years of Experience:
