Vice President – Quality Control
Location: Middle East
Sector: Banking & Financial Services
A leading international banking group is seeking a Vice President – Quality Control to join its Operations function. This is a senior role responsible for enhancing and maintaining the Quality Control framework across a broad range of operational processes, ensuring robust governance, effective control execution, and continuous process improvement.
The successful candidate will oversee quality reviews, control testing, exception management, root cause analysis, and remediation activities, while partnering closely with Operations, Risk, Compliance, Audit and senior stakeholders to strengthen the overall control environment.
Key Responsibilities
- Lead and enhance the Quality Control framework across operational processes and activities.
- Perform and oversee quality reviews, sample testing, control validation, and thematic assessments.
- Identify control weaknesses, process gaps, and operational risks, ensuring timely remediation and sustainable solutions.
- Analyse quality control findings, trends and root causes, providing meaningful MI and reporting to senior management.
- Drive continuous improvement initiatives to enhance operational efficiency, service quality and control effectiveness.
- Partner with Operations teams to implement best practices, strengthen procedures and improve process outcomes.
- Support internal and external audits, regulatory reviews and control-related initiatives.
- Develop and monitor KPIs, quality metrics and reporting frameworks.
- Provide leadership, coaching and guidance to quality control staff and operational stakeholders.
Requirements
- Extensive experience within Banking Operations, Operational Controls, Quality Control, Quality Assurance, Middle Office or Investment Operations environments.
- Strong understanding of operational risk, controls, governance and process improvement methodologies.
- Experience conducting control testing, quality reviews, exception management and root cause analysis.
- Proven ability to engage with senior stakeholders across Operations, Risk, Compliance and Audit functions.
- Strong analytical, reporting and problem-solving capabilities.
- Excellent communication and stakeholder management skills.
- Previous leadership or management experience preferred.
The Opportunity
This is an excellent opportunity to join a highly respected financial institution in a visible role with significant exposure to senior leadership. The position offers the chance to influence operational excellence, strengthen control frameworks and contribute to strategic initiatives across a complex international banking environment.
