Job Title – VSAT L1 Engineer / Satellite NOC Engineer
Company – TCS (MEA)
Location – Doha, Qatar
Job type – Full time
About Us:
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world's best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
Job Description:
Key Responsibilities
1. Network Monitoring & Event Management
- Monitor VSAT network using NMS/EMS tools (Hub systems, VSAT controllers, monitoring platforms)
- Track alarms related to:
- VSAT terminal down
- Link degradation (low SNR, high BER)
- Hub/remote connectivity issues
- Power and equipment alarms
- Classify alerts based on priority (P1/P2/P3)
2. Incident Management
- Log incidents in tools such as ServiceNow / Remedy
- Capture:
- Site details and location
- Service impact
- Severity and device information
- Ensure timely acknowledgment and updates
3. First-Level Troubleshooting
- Perform basic diagnostics:
- Check VSAT terminal status (online/offline)
- Verify signal strength (SNR levels)
- Identify link quality issues (BER, packet drops)
- Validate modem/IDU/ODU status
- Identify whether issue is:
- Site-related (power, alignment)
- Network/hub issue
- Environmental impact (weather fade)
4. Escalation Coordination
- Escalate unresolved incidents to:
- L2 VSAT team
- Field service engineers
- Hub/Network teams
- Follow escalation matrix and ensure timely handling of P1/P2 incidents
5. Communication & Coordination
- Provide regular updates to stakeholders
- Inform customer/service desk regarding outages
- Support bridge calls for critical incidents
- Maintain proper shift handover communication
6. SLA & Process Compliance
- Ensure adherence to:
- SLA/TAT timelines
- Incident management processes
- Maintain ticket quality and documentation
- Avoid backlog and ticket ageing
7. Reporting & Documentation
- Prepare:
- Shift-wise reports
- Incident summaries
- Highlight repeated outages or unstable links
- Maintain logs of site-level issues
Required Technical Skills
- Basic knowledge of:
- VSAT architecture (Hub, Remote, IDU, ODU)
- Satellite communication basics
- RF concepts: SNR, BER, attenuation
- Understanding of:
- Network basics (IP, routing – basic level)
- Familiarity with:
- Monitoring tools and ticketing systems.
Application Deadline: 20-Sep-2026
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