Waiter/Waitress

Duties and responsibilities related to the Events Waiter/Waitress role:

• Provide a warm, friendly, and professional welcome to all guests upon their arrival.
• Present menus, provide detailed information on food and beverage items, make recommendations, and upsell specials or promotional items.
• Accurately take food and beverage orders, paying close attention to any special requests or dietary restrictions (e.g., allergies, halal requirements, vegetarian preferences).
• Use the Point of Sale (POS) system efficiently to relay orders to the kitchen and bar.
• Anticipate and respond to guest needs throughout their dining experience to ensure their satisfaction.
• Serve food and beverages according to the restaurant's standards of service, ensuring proper presentation and temperature.
• Monitor tables closely to clear used plates, glassware, and cutlery in a timely and unobtrusive manner.
• Regularly check back with guests to ensure they are enjoying their meal and take action to correct any problems.
• Prepare and present accurate bills, process payments from guests (cash, credit card, or room charge), and handle transactions responsibly.
• Perform all opening and closing duties, including setting tables with clean linen, polished silverware, and glassware.
• Ensure service stations are fully stocked with necessary supplies (e.g., cutlery, napkins, condiments, glasses) before, during, and after service.
• Maintain the cleanliness and organization of the dining room, service stations, and other guest areas.
• Assist with polishing cutlery and glassware to maintain high presentation standards.
• Communicate effectively with kitchen staff, bartenders, and other team members to ensure a smooth and efficient service flow.
• Assist colleagues in their duties during busy periods to support the entire team.
• Adhere to all hotel/restaurant policies, health and safety regulations, and food handling standards.
• Maintain a high standard of personal grooming and professional appearance at all times.

• Handle guest feedback and complaints gracefully, resolving issues where possible and escalating to a manager when necessary.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management
• Minimum 2 years work experience in hotel operations
• Good customer service, communications and interpersonal skills are a must