Waiter/Waitress

Summary

• Welcome and attend to guests in a warm, courteous, and professional manner, ensuring prompt attention and a positive dining experience from arrival through departure.
• Present menus and provide knowledgeable recommendations on food, beverages, daily specials, and signature offerings, considering individual preferences and dietary requirements.
• Take food and beverage orders accurately and enter them correctly into the Point of Sale (POS) system, communicating special requests clearly to the kitchen and bar teams.
• Serve food and beverages according to established five-star service standards and sequence of service, ensuring appropriate presentation, timing, tableware, and attention to detail.
• Maintain comprehensive knowledge of menu ingredients, preparation methods, allergens, beverage selections, and available promotions to confidently respond to guest enquiries.
• Monitor assigned tables throughout service, anticipating guest needs and providing timely refills, table maintenance, course clearance, and additional assistance without being intrusive.
• Prepare tables, service stations, and dining areas with the required mise-en-place, ensuring cleanliness, organization, and readiness before and throughout each service period.
• Coordinate effectively with Kitchen, Bar, Hostess, and other Food & Beverage colleagues to ensure dietary requirements, special occasions, guest preferences, and service priorities are properly communicated.
• Handle guest feedback and minor service concerns with professionalism, discretion, and a solution-oriented approach, escalating matters to the appropriate supervisor when necessary.
• Follow established procedures relating to billing, payment handling, food safety, hygiene, responsible beverage service, and health and safety, while consistently maintaining luxury hospitality standards.

Qualifications

• High school diploma or equivalent a Diploma in Hospitality, Food & Beverage Service, or Hotel Management is preferred.
• Minimum 1 years of relevant experience as a Waiter/Waitress, preferably within a five-star hotel, luxury resort, or upscale restaurant environment. Freshers with passion and willingness are welcome.
• Good knowledge of food and beverage service standards, menu terminology, basic allergens, and sequence of service.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests from diverse nationalities and cultural backgrounds.
• Well-groomed and professional appearance with a guest-focused, courteous, and attentive approach to service.
• Ability to work effectively in a fast-paced environment, including weekends, public holidays, and flexible shifts, while maintaining consistent service standards.