Job Description

Summary

The Waiter/Waitress - Thai Cuisine is responsible for delivering exceptional dining experiences by providing attentive, personalized, and knowledgeable service within a specialty Thai restaurant. The role requires a strong understanding of Thai cuisine, ingredients, flavours, and dining traditions while ensuring the highest standards of hospitality, guest satisfaction, and operational excellence in a luxury hotel environment.

Main Duties:

Provide warm, professional, and personalized service to guests, ensuring a memorable dining experience throughout their visit.
Demonstrate comprehensive knowledge of the Thai menu, including ingredients, preparation methods, spice levels, flavour profiles, and recommended accompaniments.
Guide guests through menu selections, making informed recommendations based on preferences, dietary requirements, and dining occasions.
Accurately take food and beverage orders and ensure timely communication of guest requirements to the kitchen and bar teams.
Explain specialty dishes, regional Thai delicacies, and signature menu items confidently to enhance the guest dining experience.
Coordinate closely with culinary and bar teams to ensure accurate preparation and prompt delivery of orders while maintaining service standards.
Monitor guest satisfaction throughout the meal, anticipating needs and responding promptly and professionally to requests or concerns.
Ensure all food and beverages are served according to established presentation, quality, and luxury hospitality standards.
Handle guest complaints, special requests, dietary restrictions, and allergy-related inquiries efficiently, escalating matters when required.
Maintain thorough knowledge of restaurant promotions, specialty events, and beverage offerings to maximize guest engagement and revenue opportunities.
Prepare and maintain restaurant mise en place, including table settings, side stations, equipment, and service areas to ensure operational readiness.
Process guest checks accurately, handle cash and electronic payments responsibly, and comply with all cash-handling procedures.
Support inventory control by monitoring operating supplies and reporting shortages or replenishment requirements to supervisors.
Maintain exceptional standards of cleanliness, hygiene, grooming, and workplace safety in accordance with hotel and regulatory requirements.

Qualifications

Diploma or certification in Hospitality, Hotel Management, or a related field is preferred.
Minimum 1-2 years of experience as a waiter/waitress in a specialty restaurant, upscale dining venue, or luxury hospitality environment.
Knowledge of Thai cuisine, ingredients, cooking styles, and dining traditions is highly desirable.
Strong communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
Ability to handle guest requests, dietary requirements, and service challenges with professionalism and attention to detail.
Good knowledge of food safety, hygiene standards, and responsible service practices.
Ability to work efficiently in a fast-paced environment while maintaining exceptional service standards.