Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
We are seeking passionate and service-driven Waiters & Waitresses to join our award-winning Lifestyle Dining brands e.g. SUSHISAMBA, Signor Sassi, L'AMO.
As a key member of our Front-of-House team, you will lead by example in delivering exceptional guest experiences while inspiring and supporting your team to uphold the highest standards of luxury hospitality.
Key Responsibilities
- Deliver exceptional, personalized service throughout the guest journey, ensuring every interaction reflects the highest hospitality standards.
- Build genuine relationships with guests, anticipating their needs and exceeding expectations.
- Present menus with confidence and provide expert recommendations on food, beverages, wine, and signature cocktails.
- Demonstrate strong product knowledge, including menu ingredients, preparation methods, allergens, and pairing suggestions.
- Accurately take and process guest orders using the restaurant POS system.
- Coordinate effectively with the kitchen, bar, and host teams to ensure seamless service delivery.
- Maintain impeccable table settings, cleanliness, and presentation in accordance with luxury dining standards.
- Monitor guest satisfaction throughout the dining experience and professionally resolve any concerns.
- Support the team during busy service periods while maintaining composure and attention to detail.
- Consistently uphold brand standards, grooming requirements, and health and safety regulations.
Ideal Requirements
- Minimum 2 years of experience as a Waiter/Waitress in a luxury restaurant, upscale lifestyle venue, fine dining restaurant, or five-star hotel.
- Proven ability to deliver premium, guest-centric service in a fast-paced, high-volume environment.
- Excellent knowledge of international cuisine, wine, spirits, cocktails, and luxury service etiquette.
- Strong communication and interpersonal skills with a naturally engaging personality.
- Fluent English is essential; additional languages such as Russian, Spanish, Italian, are an advantage.
- Impeccable grooming, professionalism, and a positive attitude.
- Strong teamwork skills with the ability to work under pressure.
- Experience using restaurant POS systems.
- Strong and effective in recommendations and upselling.
