Technician
Job Id :100193111
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Description
Level1 Support technician (IT)
The candidates should preferably meet the following qualifications (including, but not limited to):
- Onsite technical assistance. include password resets, software installations, general troubleshooting , account unlocks, printer issues.
- documenting problems and escalating complex issues to higher support levels when necessary. Basic knowledge of operating systems, remote tools, and customer service skills.
- Adhere to service level agreements (SLAs) and meet defined performance metrics related to response time, resolution time, customer satisfaction, and other key indicators.
- Have a good understanding of the English & Arabic language.
- Possess basic knowledge of software and hardware troubleshooting & replacement
- Be eligible to obtain a Good Conduct Certificate, as security clearances are required for access to certain locations, particularly airports.
- Previous experience in technical support
- Ability to work flexible shifts Day & Night and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Hold a valid driving license issued before 2013, to ensure that their licenses will not be revoked upon transfer residency. Knowledge of Kuwaiti Areas
- Related Certificates and Qualifications.
- Must hold Qualifications & Certification
- Visa No 18 Transferable
Interested candidates to mail on your CV on [Confidential Information] with your current & expected Salary.
Basic Details
Location : Kuwait City , Kuwait
Qualification
Posted : Today
Job Type : Full-Time
Company : Kuwait Jobs
Contact Info
Mobile : Not-Mentioned
Alternate Mobile : Not-Mentioned
Email : [HIDDEN TEXT]
