Warehouse Operations Manager

We are looking for a candidate with a strong background in managing warehouse operations with a particular focus on retail store distribution and e-commerce/marketplace order fulfilment

Role

• Strategically manage the daily warehouse operations ensuring efficient inventory control, storage, picking, packing, dispatch and distribution.
• Oversee the inbound operations from receiving shipments and quality verification through to GRN completion and put away.
• Take full ownership of order fulfilment across all business channels, including retail stores, e-commerce, marketplaces (Amazon, Noon, etc.), wholesale and export customers.
• Ensure daily retail store replenishment orders are picked, packed and dispatched accurately on time to stores across multiple locations within the UAE.
• Oversee and prioritize e-commerce and marketplace order fulfilment to ensure all customer orders meet agreed SLAs and delivery timelines.
• Plan and optimize warehouse workflows to maximize productivity, order accuracy and fulfilment speed across all sales channels.
• Manage daily dispatch operations using the company's fleet as well as courier and third party logistics partners to ensure timely deliveries.
• Monitor order backlogs, pending orders, fulfilment performance and inventory availability, implementing corrective actions where required.
• Ensure inventory accuracy by maintaining alignment between physical stock and ERP records, with all inventory movements accurately recorded.
• Supervise, coach and develop a team of 30–35 warehouse employees, ensuring productivity, accountability and adherence to operational standards.
• Develop and continuously improve warehouse processes related to receiving, storage, inventory management, picking, packing, shipping and returns.
• Manage reverse logistics, including customer returns, marketplace returns and store returns, ensuring timely processing and inventory reconciliation.
• Ensure accurate warehouse documentation, shipment records and inventory reports are maintained.
• Maintain warehouse security, housekeeping, health and safety standards, and compliance with company policies and UAE regulations.
• Coordinate preventive maintenance of warehouse equipment and company vehicles.

Requirements

• Minimum 8 years of experience in a similar warehouse management role.
• Excellent understanding of warehouse operations, inventory management and distribution processes.
• Proven experience managing retail store distribution and strong knowledge of locations across UAE.
• Extensive experience managing high volume e-commerce and marketplace fulfilment operations, including Amazon, Noon and other online sales platforms.
• Experience managing import and export shipments, including familiarity with customs regulations.
• Proven ability to lead and manage a team of 30 employees.
• Hands-on experience with ERP systems, preferably Microsoft Dynamics 365.
• Excellent leadership, organizational, multitasking and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure and manage multiple fulfilment priorities while meeting strict delivery deadlines.
• Ability to work flexible or extended hours when required.
• Valid driver's license and own vehicle are mandatory.