Warranty & MIS supervisor

Warranty & MIS Supervisor | Al-Futtaim Automotive | Honda Egypt

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare, Al-Futtaim Group partners with some of the world's most admired and innovative brands across the Middle East, Asia and Africa.

About the role

The Warranty & MIS Supervisor – Aftersales is responsible for managing end-to-end warranty operations, market quality processes, recalls, and Aftersales MIS reporting.

The role ensures compliance with Honda warranty policies, accurate claim settlement, effective recall execution, and timely performance reporting, supporting Aftersales operational excellence and financial control.

You will:

• Manage warranty operations, ensuring all warranty cases and repair orders comply with Honda and Al-Futtaim policies and approved pricing.

• Monitor warranty claims, submissions, follow-ups, closures, and reimbursement settlements to ensure accuracy and timely recovery.

• Coordinate warranty audits, high-cost claim pre-approvals, QIC submissions, and warranty-related activities with the relevant stakeholders.

• Plan and execute recalls and campaigns in coordination with Honda HAMER, Parts, CRM, and Aftersales teams.

• Ensure effective customer reach and recall booking coordination.

• Manage Aftersales MIS reporting, including dashboards, HIMS monthly reports, daily service performance tracking, KPIs, and budget reporting.

• Ensure data accuracy, timely reporting, and effective reconciliation while identifying and escalating discrepancies when required.

• Support operational excellence by maintaining appropriate controls, documentation, and audit trails across warranty and MIS activities.

What equips you for the role

• Bachelor's degree in Engineering, Business, or a related field.

• 3-5 years of experience in Automotive Aftersales, preferably within Warranty, MIS, or Aftersales Operations.

• Strong knowledge of warranty policies, recalls, and Aftersales KPIs.

• Experience working with DMS, dashboards, and reporting tools.

• Strong analytical, coordination, communication, and problem-solving skills.

• Good knowledge of Microsoft Office, particularly Excel, Word, and PowerPoint.

• Strong communication skills in both Arabic and English.

• Basic accounting knowledge would be an advantage.

• Strong time management, attention to detail, and ability to manage multiple priorities.

Why join us

At Al-Futtaim Automotive, we are committed to creating an environment where our people can grow, develop, and make an impact. You will have the opportunity to work with leading automotive brands, collaborate with diverse teams, and contribute to delivering world-class Aftersales experiences.