Welfare Officer

Dulsco is a homegrown integrated solutions provider; the Emirati Company has over 14,000 employees and offers services to make the community more productive, efficient, and sustainable, while improving wellbeing and quality of life.

Launched in 1935 as Manpower Solutions provider, Dulsco has grown its business to become a leader in the Environmental Solution and Professional Staffing sectors. Dulsco provides solutions for over 2,500 companies and organisations across the Middle East, and our commitment to our diverse clientele is reflected in its management system certifications such as ISO 9001:2015 for Quality, ISO 14001:2015 for Environment, and ISO 45001:2018 for Occupational Health and Safety.

We are hiring for a Welfare Officer

Driving License is a must to have

Job Location: Al Quoz

Job Summary:

The function of Welfare Officer is to address grievances of employees and follow up with the respective team to close within a limited turnaround time. Handle employee welfare by providing necessary assistance in the development of employees and to make a better workforce. Apply policies and procedures to provide effective employee relations and encourage harmonious industrial relations.

Responsibilities:

Overall responsibility in ensuring welfare activities for employees are effectively managed and implemented

Handle employee complaints, counseling and grievance

Identify and address issues, concerns, root cause of an employee and any matter that needs escalation to the Management

Visit all Dulsco employee accommodations/camps to conduct welfare related activities

Handle resignation cases to understand the reason and possibility of retaining a separating employee

Provide support to Operations team in handling late leave return cases and disciplinary cases

Initiate disciplinary actions, including recommendations of warning, suspension or termination

Maintain welfare related MIS/Reports/Updates

Deliver employee welfare related trainings

Ensure necessary assistance and care is given to employee who has undergone medical treatment and residing at our accommodations and coordinate with DMC on the same

Engage idle employees through various activities including training

Required Qualifications & Experience:

• MSW/ MA Sociology
• Prior experience in welfare will be preferable.
• Training multicultural group

Job-specific Skills, Requirements:

• Language Proficiency (mandatory): English (Read, Write, Speak), Hindi and other local languages will be an added advantage
• IT Proficiency: MS Office (Word, Excel)
• Valid UAE driving license