WELLNESS CONCIERGE

An Exclusive Retreat of Wellness and Singularity

In Partnership with Red Sea Global (RSG)

Opening in 2025, Jayasom Wellness Resort at Triple Bay, AMAALA will be a destination like no otheran immersive retreat for adults, families, and private residents seeking deep healing, conscious living, and meaningful connection.

Jayasom brings to life a haven of purpose-driven hospitality rooted in holistic health, integrative medicine, and soulful care. This wellness haven will offer tailored journeys anchored in Western science and complementary therapiesranging from physiotherapy, fitness, and nutrition to spa treatment, mindful recreation, and traditional healing practices. Every experience is designed to restore balance, ignite vitality, and foster connection with self, others, and nature.

We're assembling a pioneering team of healers, wellness practitioners, clinicians, and creativesindividuals who are passionate about elevating human potential and reshaping the future of life.

Join Jayasom. Redefine the future of wellness.

JOB PURPOSE

• Assist guests efficiently, courteously and professionally in all Guest Experiences related areas, maintaining high levels of service.
• Strive to continuously exceed guests expectations by anticipating their needs and requests.
• Ambassador of the company's wellness and sustainability culture, promote its awareness amongst team members by leading by example and living a healthy and balanced lifestyle.

GENERAL RESPONSIBILITIES

• Maintain effective communication with all levels of the organisation.
• Develop and maintain effective relationships with colleagues, corporate office, guests, ownership.
• Work collaboratively with colleagues within own department and with all resort departments.
• Keep updated on all services and programmes available at the resort and promote them to the guests.
• Proactively, participate in meetings, trainings, committees and community relations activities and programs.
• Work towards exceeding company's business targets.
• Take a positive, resourceful and innovative approach to every project.
• Carry out any other reasonable duties and responsibilities as assigned.

KEY OPERATIONAL RESPONSIBILITIES

• Attend and participate in daily pre- and post-shift meetings. Communicate openly and effectively with team members.
• Develop and maintain strong and friendly professional relationships with guests to ensure 100% guest satisfaction.
• Deliver outstanding guest experience from pre-arrival to post departure.
• Responsible for the smooth pre-arrival, assign the right room type to the right guest according to their reservation and specific requests.
• Responsible for the pre-check-out formalities of guests, ensure their billing is verified before check-out and make all necessary adjustments and clean up as required.
• Liaise with the resort caretakers team to ensure the rooms are cleaned and ready for the arrival of all guests, that the amenities and welcome letters are sent to the rooms before the guests arrival.
• Prepare the arrivals of VIPs and liaise with concerned parties to welcome the guests and escort them to their room.
• Handle all guests queries and requests in a prompt, courteous and professional manner.
• Handle guests complaints in a prompt and professional manner to ensure 100% guest satisfaction. Keep a record of guests complaints, actions taken and compensation provided.
• Coordinate with all relevant departments in the handling of guests matters (regardless of area) to ensure the highest level of service quality.
• Maintain regular and effective communication with all resort departments to ensure a smooth running of the operations and excellent guest experience.
• Prepare departmental daily reports and distribute to all relevant parties.
• Update guest's portfolios with all necessary information as per company policies and local requirements.
• Ensure the welcome areas are clean and tidy at all times.
• Proactively collaborate and help other resort departments as required.

KEY OPERATIONAL RESPONSIBILITIES Reservations

• Gain a complete understanding of Jayasom (property) distribution structure.
• Master the room product in terms of layout, physical attribute, benefits, amenities, etc,. to effectively differentiate room types to match the right product with specific guest needs.
• Be fully conversant with the property's rate structure particularly on public rate offers to highlight the unique perceived value of an offer during the selling process.
• Be well versed with the facilities and services offered by the property and take every opportunity to promote these.
• Be knowledgeable about the wellness programs and activities available at the property to promote and sell these.
• Keep well informed of changes or new developments in the property product.
• Be familiar with Jayasom (property) policies and procedures.
• Undergo and complete comprehensive training in all aspects of reservations.
• Strive to convert every booking enquiry into a sale and provide prompt resolution to every enquiry / request at the initial contact.
• Acquire effective selling techniques to adhere to the departmental guidelines.
• Up-sell whenever possible to maximise occupancy and revenues.
• Be aware of booked-out status and need periods to maximise sales opportunities. Alert the department leaders of sudden changes in occupancy levels and emerging booking trends that impact selling strategies.
• Fully understand the rationale behind the controls / restrictions applied in ARI (Availability, Rates & Inventory) to optimally sell the programs/rooms.
• Prompt the departmental leader of any request or instruction for deviations in rate application or reservation arrangements.
• Share with the department leaders any feedback or concerns on selected offers as well as competition updates.
• Provide warm, courteous and efficient service at all times.
• Maintain a high standard of spoken and written English as well as local language to effectively communicate with new and existing guests.
• Be prompt and proficient in handling and processing all reservations from the various distribution channels; avoid incurring any backlog.
• Understand the market segmentation and other statistical tracking requirements to accurately qualify booking data.
• Handle incoming reservation requests / correspondence, confirming or regretting based on ARI (Availability, Rates & Inventory) strategy in place.
• Always provide prompt turn-around response.
• Be familiar with the property's credit policies and work closely with the Business Finance to process advance billing requests.
• Properly utilise paperless solution and manage electronic filing of reservations-related correspondence

JOB REQUIREMENTS

Qualifications:

• Diploma/ Degree in Hospitality Management preferred

Work Experience:

• Proven experience in a similar role
• Experience working with multicultural teams
• Pre-opening experience

Knowledge:

• Front Office and reservations
• Luxury service standards
• Rooms control

Competencies:

• Empowerment
• Dependability and ownership
• Communication
• Teamwork and collaboration
• Creativity and resourcefulness
• Self-development
• Guest service

Technical Skills:

• Problem solving
• Teamwork and collaboration
• Global and cultural awareness
• Hotel information system
• Organization and time management

Attitude:

• Positive
• Creative and innovative
• Friendly and approachable
• Flexible and adaptable to change
• Reliable
• Empathetic
• Strong work ethics and integrity

Disclaimer:

• The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities.
• Position Descriptions are dynamic and change depending on the organizational requirements.
• All staff may be required to perform duties outside of their normal responsibilities as required.