WFM Scheduler

Teleperformance is hiring a WFM Scheduling Analyst.

We are looking for a detail-oriented and analytical candidate to join our Workforce Management team. The role focuses on creating and managing employee schedules, supporting operational needs, and helping optimize productivity across projects.

Key Responsibilities:

• Create and manage employee schedules based on operational requirements

• Monitor staffing needs and schedule coverage

• Coordinate with managers regarding workforce planning and scheduling updates

• Support database updates and scheduling accuracy

• Assist with training schedules and project allocation

• Collaborate with different departments to support operational efficiency

• Contribute to process improvement initiatives within the department

Requirements:

• Fluency in English

• 2+ years of experience in Contact Centers, Shared Services, or related industries

• Strong analytical and problem-solving skills

• Good knowledge of Microsoft Office, especially MS Excel

• Strong organizational and time management skills

• Ability to work in a fast-paced environment

Benefits

• Salary: Competitive salary package.
• Insurance: Comprehensive medical and social insurance.
• Transportation: Company-provided transportation.