Wireless Platform Operations Manager
Role Overview
We are seeking an experienced Wireless Platform Operations Manager to oversee the operational management, optimization, and security of enterprise wireless and network infrastructure across UAE and international locations. The role requires strong hands-on expertise in enterprise-grade wireless technologies and the ability to ensure high availability, performance, and compliance of network environments. The successful candidate will play a key role in maintaining operational excellence, managing stakeholder expectations, and driving continuous service improvements.
Education & Certifications
- Bachelor's Degree (B.Tech / BE) in IT, Computer Science, or related field
- CCIE Wireless (Mandatory / Highly Preferred)
- ITIL v4 or ITIL v3 Certification
- Preferred certifications: Palo Alto, FortiGate, Huawei, Ruckus, Meraki
Experience Requirements
- 510 years of hands-on experience managing and maintaining large enterprise network environments
- Strong operational experience in multi-site enterprise infrastructure
- Candidate must be currently present in the UAE
- Valid UAE driving license required
- Ability to provide 8x5 onsite support with on-call availability during non-business hours and weekends
Technical Expertise
Primary Technologies (Mandatory Hands-on)
- Huawei Wireless Solutions
- Ruckus Wireless Controllers & Access Points
- Cisco Meraki Wireless Platforms
- Enterprise Wireless Controllers & Access Points
- Wireless heatmap planning and coverage optimization
Secondary / Preferred Technologies
- Avaya Networking
- FortiGate & Palo Alto Next-Generation Firewalls
- HP Networking
- VMware NSX / VCF
- SD-WAN, Cisco SDA, Cisco DNAC
- NAC solutions
- AWS & Azure networking integration
Key Responsibilities
The Wireless Platform Operations Manager will be responsible for supporting and managing enterprise LAN, WAN, and wireless infrastructure across UAE and international sites (remote support for global locations). The role includes ensuring optimal network performance, security posture, and availability while proactively identifying and mitigating operational risks.
Key responsibilities include:
- Deploying, administering, and optimizing wireless network infrastructure, including access points and controllers
- Designing wireless heatmaps and improving network coverage
- Performing proactive monitoring, log analysis, and responding to SOC alerts to prevent service disruption
- Coordinating with SOC teams for wireless device configuration management and security compliance
- Troubleshooting wireless and wired infrastructure issues, including coverage and performance challenges
- Executing end-to-end wired and wireless infrastructure deployment for new projects
- Managing incident, change, and problem management processes in alignment with ITIL standards
- Performing vulnerability management and supporting internal/external audits
- Conducting risk assessments and recommending infrastructure upgrades
- Preparing operational and performance reports for stakeholders
- Developing and executing service improvement and optimization plans
Mandatory KPIs
- Network Availability & Capacity Management
- Compliance & Vulnerability Management
- SLA Adherence (Incident, Change & Problem Management)
- Stakeholder Satisfaction & Communication
- Operations Reporting & Documentation Accuracy
- Continuous Optimization & Service Improvement
- Risk Management & Mitigation Effectiveness
Core Competencies
- Strong stakeholder and vendor management skills
- Excellent documentation and reporting abilities
- Analytical thinking and proactive troubleshooting approach
- Strong understanding of enterprise security and compliance standards
- Ability to manage high-pressure operational environments
