Workforce Analyst

We're Hiring: WFM Analyst L2

Join our team and help drive workforce planning, process improvement, and operational excellence.

Key Responsibilities:

• Analyze workforce and operational data to improve efficiency and performance.
• Support workforce planning, forecasting, and resource optimization.
• Collaborate with Operations, HR, and IT teams to implement WFM solutions.
• Identify opportunities for process automation and continuous improvement.
• Provide support and training on WFM tools and best practices.
• Monitor industry trends and recommend innovative workforce management solutions.
• Ensure compliance with company policies, data protection, and information security standards.

Requirements:

• Bachelor's degree is a must.
• English proficiency (B2 level or higher).
• 2–5 years of experience in workforce management.
• Hands-on experience with Alvaria/Aspect is a must.
• Experience with SQL, BI tools, or WFM software is an advantage.

What We Offer:

• Competitive salary.
• Transportation provided.
• Social insurance.
• Medical insurance.
• Career growth and development opportunities.
• Dynamic and collaborative work environment.