Workforce Management Analyst

TP is a global digital business services provider with a strong local presence and extensive global reach. The company is committed to supporting local communities, clients, and sustainability efforts. TP partners with leading global brands to deliver advanced, digitally-powered solutions that streamline business processes effectively. By focusing on innovation and excellence, TP aims to make a lasting impact while promoting meaningful growth.

This is a full-time on-site role located in Qesm El Maadi for a Workforce Management Analyst. Responsibilities include forecasting staffing needs, creating and managing staff schedules to ensure optimal resource allocation, and monitoring real-time operations for service level adherence. The analyst will analyze key performance metrics, prepare reports, identify opportunities for process improvements, and assist leadership in achieving operational goals.

• Proficiency in workforce management processes, including scheduling, forecasting, and real-time management
• Strong data analysis and reporting skills, with attention to detail and proficiency in Microsoft Excel and other analytics tools
• Effective communication skills to coordinate with teams and present findings clearly
• Problem-solving abilities and experience with process improvement
• Knowledge of workforce management software or relevant tools
• Bachelor's degree in Business Administration, Statistics, or a related field is preferred
• Experience in call center environments or relevant industries is an advantage
• An adaptable mindset and ability to work efficiently in dynamic, fast-paced settings