Workforce Management Analyst

We are seeking a highly analytical and client-facing Senior WFM Analyst (Level 2) to act as the strategic bridge between our Workforce Management team, Operations, and key clients. This is not just a behind-the-scenes data role; you will own capacity planning discussions, lead workforce review meetings, and confidently present actionable staffing insights directly to our customers.

Key Responsibilities

• Operations Bridge: Coordinate seamlessly between WFM and Operations teams to ensure optimal staffing, intraday execution, and performance alignment.
• Client Interface: Independently prepare for, participate in, and lead customer-facing meetings, presenting complex capacity planning scenarios and workforce reviews clearly.
• Data Analysis & Presentation: Leverage advanced data sets to forecast staffing needs, analyze variances, and build highly impactful presentations for operational leadership and clients.
• Strategic Guidance: Confidently guide operations and client stakeholders through scheduling changes, hiring requirements, and efficiency-driving strategies.

What We Are Looking For

• Client-Facing Experience: A proven track record of independently leading capacity planning or workforce review meetings with clients.
• Communication Skills:English fluency (at least B1+) with strong presentation skills and the confidence to guide senior stakeholders.
• Technical Expertise: Advanced proficiency in Microsoft Excel (data analysis/modeling) and PowerPoint (building professional decks).
• WFM Tooling:Previous hands-on experience with Aspect / Alvaria WFM tools is a strong advantage.

What We Offer

We value our talent and provide a comprehensive benefits package to support your career and well-being:

• Work Flexibility: A structured, balanced hybrid work environment.
• Peace of Mind: Full medical, social, and life insurance coverage.
• Commute Made Easy: Dedicated company transportation provided.