Job Summary:
Teleperformance is seeking a Workforce Scheduler who is responsible for developing, implementing, and maintaining efficient and cost-effective work schedules for [specify employee group, e.g., customer service agents, production staff, healthcare professionals]. This role involves analyzing staffing needs, forecasting workload, and creating schedules that ensure adequate coverage while optimizing labor costs and employee satisfaction. The Workforce Scheduler plays a crucial role in maximizing operational efficiency and meeting service level agreements.
Key Responsibilities:
- Utilize scheduling software to generate optimized schedules that balance the needs of the business with the needs of the Operations.
- Conduct workforce simulations and what if scenarios to find the best schedules as required.
- Manage forecast compilation process, on the short-term weekly plan and the long-term forecast for the volumes, AHT, Shrinkage.
- Lead regular weekly calls with Operations and Client.
- Provide feedback to management and assists clients directly
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties
- Update, maintain, and revise monthly and weekly schedules and reports
- Perform special assignments and tasks and other duties as assigned by management.
Job Requirements:
- Education: Bachelor's degree holder.
- Previous experience as a Workforce Scheduler is a plus.
- Excellent communication, interpersonal and presentation skills.
- Organizational and time-management skills for meeting deadlines in a fast-paced environment.
- English: Minimum B2 level is a must
Job Information:
- 2 Days off.
- Work location: 5th settlement, Cairo.
Benefits:
- Medical and social insurance.
- Transportation is provided (Transportation allowance as well).
- Good Competitive salary as per market industry range.
