Our client is looking for an experienced Workshop Supervisor (Arabic Speaker) to be based in Jubail, KSA.
To provide quality, professional and profitable after-sales service support to the company's customer base in Middle East & Africa for all company Final Control products.
Based in Jubail and responsible for company FCTL depot service operations in KSA, under the direction of the Regional Service manager. The workshop supervisor is responsible for promoting positive conduct through policies and practices of Company and management. Local coordination of all in house, Overhaul, parts and repair activities relating to all FCTL products (Control, Isolation, Safety valves, Regulators and Pneumatic/Hydraulic & Electric actuators).
Job Responsibilities:
- Facilitating service center functions including facility maintenance, machine shop, mechanical, assembly and calibration operations.
- Responsible for coordinating and facilitating all in house activities.
- Responsible for engineering, including troubleshooting.
- Responsible for maintenance of all materials, equipment's, parts and tools necessary for the day-to-day operations
- Responsible for planning and execution to achieve monthly service center POR.
- Be a leader of any changes as business evolves and assist with implementation as necessary for process improvements.
- Constantly try to improve the company's performance towards higher customer service standards and improve financial performance.
- Support for job costing of all goods and services and preparation of quotes for out-of-scope services.
- Interface with product engineers, representatives, suppliers, 3rd party inspection agency and customers to resolve quality issues and any questions that arise.
- Deliver KPI's results in line with the BU objectives including:
- Profit and loss accountability Depot service
- Resources Utilization, measurement and optimization
Quality Assurance/Health & Safety
- Responsible for quality control of all work performed and determination of safety codes and engineering standards applicable to repair work performed.
- Responsible for maintaining a safe and healthy work environment(s) and adhering to all company policies as well as OSHA
- Drive safety improvements plans in respective work area
- Implementation of non-conformance processes, corrective actions and preventive action processes.
- Co-ordination of internal quality program, customer surveillance, third party inspection, and regulatory agency audit
- Keep employees advised of changes in work practices.
Employee Relations
- Responsible for employee relations, community relations, government relations for all locations in his/her geographical region
- Responsible for all staffing, including recruiting and selecting both direct labor and support functions
- Responsible for personal development of existing staff.
- Provide/delegate training and assist in problem solving.
- Maintain employee focus on quality programs.
- Keep employees advised of changes in work practices.
- Collect, document, and provide feedback to employees on the quality of their workmanship and authorize any rework as deemed necessary to achieve zero defects.
- Provide guidance and feedback to employees on day-to-day job engagement activities or responsibilities to ensure employees maintain focus on productive business tasks.
- Coach and develop Saudi National workforce to an acceptable degree of competency.
Qualifications:
- Educated to Degree level in mechanical engineering, or equivalent industry recognized qualification. 10+ Experience in the Control valve service industry with proven track record of turnaround execution and management
- Proven leadership skills.
- Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems is strongly preferred.
- Excellent communication, interpersonal and customer relations skills are a must.
- Personal Computer experience (business systems, SAP, Oracle, Outlook)
- Exemplary safety and attendance record
Preferred Qualifications:
- Experience in the process control industry is a plus.
- MEA (specifically Saudi Arabia) experience.
