Workshop Team Leader

Summary

Leads a team of technicians on the workshop floor (mechanical, electrical or body & paint), allocating jobs, supporting diagnosis, checking work quality and meeting productivity and turnaround targets.

Tasks

• Explain technical findings and repair recommendations to service advisors, and to customers when needed.
• Handle basic workshop-related complaints and escalations, involving the Workshop Manager where needed.
• Ensure the team follows OEM repair methods, MAG procedures and HSE rules.
• Support technicians in diagnosing complex faults and agree the repair approach.
• Allocate job cards to technicians based on skills, workload and promised delivery time, and manage daily workshop flow.
• Carry out quality checks on completed jobs before handover to inspection, and correct defects.
• Coordinate special parts orders and parts delays with the Parts team.
• Follow up on repeat-visit vehicles to prevent comebacks.
• Develop own technical and leadership skills through OEM and MAG training.
• Track team productivity, efficiency and first-time-fix rate, and act on gaps.
  
  

Education


Technical institute diploma in automotive or mechanics.

Experience

5–7 years of technician experience, including 1–2 years leading a team.

Skill

• Strengthens Customer Connections
• Masters Service Conversations
• Navigates Customer Challenges
• Action Planning
• Builds Customer Loyalty
• Customer-Focused Approach
• Policy and Regulation
• Provides Technical Support
• Review and Reporting
• Troubleshoots Technical Issues
• Work Scheduling
• Maintenance
  
  

Competencies


Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.

Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.

Drives Results: Consistently achieving results, even under tough circumstances.

Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.