Job Description
Operations
- Receiving, planning, booking, processing, and monitoring execution of customer's inbound and outbound orders; and Distribution planning & execution
- Generate and maintain the following reports for the relevant customer (Plant Dispatch Report, Stock Receiving Report, Inbound Report, Port Shuttling Report, Customs Clearance plus Daily & Monthly KPIs Report & Staff Attendance Report).
- Troubleshooting and solving customer's issues and responding to customer inquiries.
- Coordinate with Local Procurement, Vendor Manager and Execution team for procurement, forecasting and daily operations.
- Assisting Hub Distribution Supervisor in daily execution of operations
- Arranging Empty Container inventory as per flow
- Report issues of Trucking Capacity, Storage capacity, people capacity, equipment capacity to direct supervisor.
- Engage actively in work improvement projects.
- Engage in new customers implementation projects.
Customer Services
- Handle all customer(s) requests in accordance to SLA and contractual obligations.
- Assist Supervisor in preparation of monthly business review meetings with the customer.
- Constant coordination with customer focal point for volumes forecast and accordingly planning the trucking / distribution capacity.
Reporting & Invoicing
- Responsible for creating monthly service invoice and tackling customer(s) inquiries.
- Ensures that Performance reports, invoicing are timely and accurate
- Jobholder should expect to carry out his/her duties even beyond the Office working hours.
To ensure the business continuity, Weekends/Holidays duties will be assigned to Job-holder based on the business needs and workload management.
Bachelor's Degree, in Maritime and Transport science. (Business Administration as an advantage- )Minimum 2 years of experience in a similar rol
- eBased around King Abdullah Economic city / Rabigh area. The facility is based in King Abdullah Economic zone and
Incumbent must attend his/her work daily at site
- .Fluent in English & Arabi
- cWMS / ERP / MS Office Knowledg
- eExperience in Warehousing and Distribution operations. Hands-on operational person
- .Drive for results can be counted on to meet/exceed goals consistently, steadfastly pushing self and vendors for result
- sUses rigorous logic to solve difficult problems, looking beyond the obvious to probe for creative solution
- sA team layer with high sense of urgency and problems solving mindset
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